Careers

Client Success Manager

As a Client Success Manager, you will collaborate with our clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted advisor relationship with your clients in order to drive multiple departments, colleges and varying levels of campus leadership toward their achievement of goals.

You will then leverage the relationships you’ve built to drive client development efforts that grow our business, and drive advocacy amongst our community of users. Essentially, your success is rooted in cultivating wildly successful clients that pivot into raving fans of Digital Measures.

Primary Duties

  • Collaborating with recent sign-ons and prospective clients to craft success plans
  • Ensuring our clients achieve their goals and objectives
  • Orchestrating the involvement of various DMers including Support, Project Consultants and Developers in order to meet the client’s goals and objectives
  • Building trusted relationships with key client stakeholders to generate adoption, ensure renewals and create growth and advocacy opportunities
  • Driving expansion opportunities for our Sales organization, and collaborating with internal teams
  • Conducting account reviews with key project team members
  • Identifying risks that manifest within your clients and developing resolution strategies
  • Escalating client risks to internal teams and/or leadership as necessary
  • Demonstrating thought leadership through the delivery of client-focused content
  • Encouraging client collaboration in speaking engagements with or on behalf of DM, along with the development of best practice materials aimed at making our community of users more vibrant and successful
  • Documenting client information, activities and interactions within Salesforce

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to drive multiple stakeholders to a common goal
  • Ability to work both independently and in collaborative and/or team settings, taking ownership of assigned tasks
  • Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all seniority levels
  • Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
  • Preference to those who have experience in positions requiring influence, such as Sales
  • Preference to those who possess knowledge of higher education processes and culture
  • Experience with presenting to audiences of all sizes, both in-person and virtually
  • Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed
  • Be highly analytical with a knack for improving processes
  • Willing and able to travel periodically (5-10 trips annually)

Education and Experience

  • Bachelor’s degree in business or a related field
  • Cumulative GPA of 3.5 or higher
  • 3-5 years prior experience managing a portfolio of clients, working directly with senior leaders
  • A high level of competence in communication, critical thinking and reasoning, and computer skills

Digital Measures offers a competitive benefits package which includes...

  • Competitive salary
  • Employer paid premiums for health, dental and vision insurance
  • Employer contribution to employee health savings account
  • Life insurance of $50,000
  • 401k with 100% matching up to 6% of yearly salary
  • Short-term and long-term disability coverage
  • Flexible vacation, holiday and sick day policy
  • Required two days per year of volunteering
  • Unlimited free drinks and snacks
  • Free parking or free bus pass
  • Casual work attire
  • Quarterly company events
  • At least two paid team lunches per month
  • Maternity leave of full pay for 12 weeks, paternity pay for two weeks
  • Flexible spending account
  • Yearly stipend for books
  • One month fully paid sabbatical after seven years

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